This page is a dashboard of all archived accounts in the system and provides important information to the Facility administrators at a glance on what needs attention. Highlighted line entries need attention based on specific conditions.
Step 1: Access the Form
- First access the Account Management section by clicking on the hamburger menu item. See image above
- Next click on the + button, to expand the Account Management section.
- Then click on “Archive” link from the Account Management section. Once you click on this link, you are taken to the Disabled Accounts page.
Field Descriptions
- No.
- The serial number of the account in the list (e.g., 1, 2, 3…).
- Account
- A unique account ID number (e.g., US1IT2025085043).
- This ID is clickable and opens detailed account information. For archived accounts the information shown is as per below
- Primary Parent/Guardian
- Displays the name of the parent/guardian and their relationship to the student(s) (e.g., Chandler, Silvia).
- Other
- Displays the name of an additional parent/guardian (e.g., Chandler, David).
- Action
- Provides options for managing an archived account.
- REACTIVATE – Click this if this family is a returning family (account) that may have a new sibling added or an existing child re-enrolling after disenrolling.
The image below shows the Account Details of an Archived Account:
✅ Tips for Accuracy and maintaining a good system:
Before adding a new family, check if they already exist in the active account list or archive list:
- If you determine that it is a family that is returning, then reactivate them so that their entire history is maintained in the same account.
- Hint: Search for a family in the portal.
NOTE: Although you can create a new account for a returning family, it is best practice to reactivate an existing account to add additional siblings / re-enrolling an existing child, as previous history and notes are maintained in the same account and provide continuity.