Account Management
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      1. iBlüm Early Years Help Center
      2. I am an Administrator (Portal)
      3. Account Management

      Account Detail Page – Account Management Panel

      This document explains the Account Management Panel and associated links.

      Step 1: Locate the Account

      At the top of the page, you’ll see the navigation path (breadcrumbs):

      📍 US1 IBlüm Test Campus → Accounts → Account ID (US1IT2025085043)

      • Use this path to confirm you are in the correct account.
      • Click the earlier steps (e.g., Accounts) to go back.

       

      Step 2: Review Parent/Guardian Information

      In the Parents / Guardians box:

      • You’ll see the name, address, and phone numbers of the guardian.
      • The email is clickable for quick contact.
      • The Login Name is the unique system ID, and is also known as the account number of the primary parent in this case it is US1IT2025085043.
      • A link allows you to reset the account password if needed.

      🔘 + Add a Parent: Use this button to add another parent/guardian. The instructions for adding a parent/guardian are nearly identical as those found in Create a new family account.

       

      Step 3: Review the Account Management Panel

      The Account Management panel summarizes account details:

      • Account ID: Unique identifier (e.g., US1IT2025085043).
      • Billing Cycle: Shows frequency (e.g., Weekly).
      • Bill To: Name of the person responsible for payments, also the primary account owner
      • Status: Green = Active; Red = inactive.
      • Client Since: Date account was created.

       

      ⚙️ Actions available:

      • Reset account password – allows for the account password to be reset (it is identical to the login invitation page for the account. NOTE: Sometimes parents forget their password, this link resets their password and allows them to login to the iBlüm App.
      • Disable account – allows for an account to be disabled, under specific circumstances such as:
        • if the account has no children or has no children with an active enrollment profile (see point 1 below) AND
        • no balance owing (see point 2 below)
      1. A child with no active enrollment means that they do not have an enrollment profile that is open (i.e. they are not currently enrolled or they do not have a future start date)
      2. An account with no balance owing means, the amount owed is $0.00. To understand how to determine balances, refer to Account Detail Page – Financials Panel

       

      ✅ Best Practices

      • Always confirm you are in the correct account before making changes.
      • Deactivate families that are no longer at the facility or are not planning to return once their children are all withdrawn.
      • Keep parent contact details up to date so that you can reach out to them in the future for any reason whatsoever
      • Monitor balance and overdue amounts